Privacy Policy

We may process the following information when you use the service:

• Account details, including your name, email address, and workspace membership.
• WhatsApp Business account information authorized through Meta, including business portfolio, WhatsApp Business Account, and phone number identifiers.
• Customer contact information, conversations, message content, media, delivery status, and message metadata handled through the WhatsApp Business Platform.
• CRM information you provide, such as contacts, notes, tags, pipelines, templates, broadcasts, automations, and team settings.
• Technical logs used to operate, secure, and troubleshoot the service.

We use information to provide the shared inbox and CRM, send and receive WhatsApp messages at your direction, synchronize delivery status, run requested automations, maintain account security, diagnose errors, and comply with applicable law. We do not sell personal information.

The service accesses WhatsApp Business data only after an authorized business completes Meta's connection flow or supplies authorized API credentials. Use of information received from Meta APIs is subject to Meta's applicable platform terms and policies. Disconnecting the integration stops future collection, but does not automatically delete information already stored in the CRM.

We share information only as needed to provide the service, including with Meta and WhatsApp for messaging, Supabase for authentication and database services, hosting and infrastructure providers, and other processors configured by the workspace owner. We may also disclose information when required by law or necessary to protect the service and its users.

Information is retained while the workspace is active and as reasonably necessary for the purposes described above, legal obligations, dispute resolution, and security. We use access controls, encrypted transport, and encrypted storage for sensitive integration credentials. No system can guarantee absolute security.

Depending on your location, you may request access, correction, export, restriction, or deletion of your personal information. Workspace administrators can also disconnect the WhatsApp integration and remove CRM records. To submit a privacy or data deletion request, email us using the contact information below. We may verify your identity and authority before completing a request.

We may update this policy when the service or legal requirements change. The effective date displayed on this page identifies the latest revision.